Non‑custodial • Hardware‑first • Light theme

Login, but safer: on‑device approvals and calm clarity

Logging into your Ledger Live environment is different by design. Instead of depending on an email and a centralized password vault, you unlock locally and approve sensitive actions on your Ledger device. That division of duties makes phishing far less effective and keeps your private keys offline. This page walks you through a smooth, low‑stress sign‑in—with practical tips on 2FA, session hygiene, and recognizing scams—so you can focus on your portfolio rather than your password.

Go to Sign‑in Read Security Tips Works with Windows • macOS • Linux • iOS • Android
Local unlock • Device connect • 2FA • On‑device approval

Sign in to Ledger Live (demo layout)

This illustrative form shows the steps and safeguards. Don’t enter real secrets here—sensitive approvals always happen on your device.

Security fundamentals for a safer login

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Keys stay offline

Ledger Live constructs transactions, but approvals happen on your device. The private keys never leave the secure element, even during sign‑in. Think of the app as a view into your accounts, not a vault that holds them.

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Human‑readable prompts

Before sensitive actions, your device shows the address, network, and amount. If any detail looks wrong, reject. This habit defeats clipboard swaps and spoofed interfaces.

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Strong local lock

Use a unique app password and enable biometric lock on mobile. This protects privacy if your device is left unattended while preventing casual access to portfolio data.

Session hygiene

  • Sign out on shared machines; clear cache before closing.
  • Use read‑only mode for quick balance checks.
  • Keep firmware and coin apps up to date; funds remain on‑chain.

Recognize real vs fake

Bookmark the official app and help pages. Be skeptical of pop‑ups, DMs, or ads urging you to “verify your wallet.” Genuine support will never ask for your 24 words.

Common phishing patterns (and how to respond)

PatternWhat it looks likeSafe response
Fake login portalsDomains that resemble official ones, often from ads or social posts.Use your bookmark. If you landed elsewhere, close the tab—don’t type anything.
Seed phrase promptsWeb forms or bots asking for your 24 words to “recover” or “verify.”Stop. Your phrase is never needed to sign in or “check status.”
Clipboard swapsAddresses pasted into forms silently change.Always confirm the address on your device screen before approving.
Malicious extensionsBrowser add‑ons that inject overlays mimicking the app.Install only what you truly need. If prompts look off, reject on the device.

Typical login flows

Desktop daily

Open the app, enter your local password, connect your device, and proceed with read‑only mode when you only need to check balances. Approve only when you intend to move funds or connect to Web3.

Mobile check‑in

Biometric unlock gives a quick portfolio snapshot. For transactions, connect your device and verify on‑screen details. Avoid public Wi‑Fi for approvals whenever possible.

Web3 session

From Ledger Live, connect to a dApp using per‑account permissions. When the dApp requests a signature or transfer, your device shows a clear prompt—review carefully and approve only if it matches expectations.

When login doesn’t go as planned

Device not detected

  • Use a direct USB port; try a different cable.
  • Unlock the device and open the requested coin app.
  • Restart Ledger Live and your computer/phone.

Forgot local password

You can reset the app environment. Funds remain on‑chain and recoverable with your 24‑word phrase; resetting does not move assets.

Changed phones

Install the mobile app on the new phone, restore your authenticator via its backup method, and connect your Ledger device to re‑establish approvals.

Important: If your Ledger device is lost or damaged, restore on a compatible replacement using your 24‑word recovery phrase (and passphrase if used). Keep recovery storage locations separate and private.

FAQ

Is there a website where I enter my seed to log in?

No. Never enter the 24‑word recovery phrase online. Logging in does not require the phrase; it is only for restoring wallets on a device you control.

Does my email control my Ledger account?

No. Email may be used for communications, but your assets are controlled by private keys secured in your Ledger device, represented by your 24‑word phrase.

Why does firmware/app updating not affect balances?

Your balances live on‑chain. Updates change software and compatibility, not ownership. After updates you may reinstall coin apps as needed; funds remain with your recovery phrase.

Can I share screenshots for support?

Share only non‑sensitive screens. Black out addresses you don’t want public. Never post the 24‑word phrase or full device identifiers.

Ready to log in securely?

Open your installed Ledger Live app, connect your device, and approve actions on its screen. Simple habits—bookmarks, read‑only mode, and 2FA—go a long way.

Open sign‑in Review safety tips

Keep your 24‑word phrase offline. No exceptions.

Notes & trademark disclaimer

This page is a design and copy example for educational/marketing purposes and is not affiliated with, endorsed by, or maintained by Ledger. Ledger®, Ledger Live®, and related marks are trademarks of their respective owners. Always download software from official sources and purchase hardware from authorized sellers.

Third‑party integrations for swaps, bridges, on‑ramps, and staking may vary by region. Features and fees can change. Review partner terms before use.